In our latest review, of 2018, Kline Developmental Services received a score of 97.5% from Qlarant, a state-contracted independent auditor, for providing quality services as dictated by the state of Florida. Good hiring, record keeping and training practices as well as person-centered service delivery and progress were some of the many audited areas.
In order to receive the high score, consumer-centered services, accurate logging of hours and appropriate activities, bookkeeping, training and personnel record keeping, among other thing, must be proven strengths. We thank our staff and consumers for all their hard work and diligence.
Our 2015 and 2011 scores were 100%. Our 2007 Delmarva audit earned the designation of "Achieving" which at that time, was Delmarva's highest ranking. The letter below followed from the director of APD.